Frequently Asked Questions

How does personalization / embossing work?

Select pieces can be personalized with blind deboss or gold foil initials (up to 4 characters) directly on the product page before adding to your bag. Personalized pieces are made to order and can't be returned unless faulty.

Where do you ship?

We currently ship to Europe and the UK. North America is supported for currency and browsing, but isn't yet a fully prioritized shipping destination — check availability at checkout for your address.

What's your return policy?

Unpersonalized pieces can be returned within 30 days of delivery in original condition. See our Shipping & Returns page for the full policy.

How do I redeem a gift card?

Gift cards are delivered by email with a redemption code. Enter that code in the promo code field at checkout to apply it to your order.

What payment methods do you accept?

We accept major credit and debit cards via Stripe, along with Klarna.

How do I care for my leather piece?

Keep it dry, condition it every few months with a natural leather balm, and let scuffs and scratches become part of its character — full-grain leather is meant to show its life, not hide it.